Question 1

Do you provide the Cleaning Materials?

Accepted Answer

We do not provide cleaning materials and it is key you have these for your clean. We recommend a minimum of a vacuum/mop, cleaning cloths, a sponge/scour, toilet cleaner, limescale remover and an all purpose cleaner as well as any specialist product you may require.

Question 2

Do I have to be at home for my booking?

Accepted Answer

That is up to you. We would recommend for your first booking that you are there to meet and let your cleaner/ housekeeper know any special instructions, where to get a key etc. If not you can always provide additional instructions online and we'll be sure to organise your requirements.

Question 3

How do I book repeat bookings?

Accepted Answer

If you'd like to book a recurring booking simply select the repeat option when making your booking. You can choose daily, weekly & fortnightly bookings. We'll make sure you have a dedicated housekeeper for repeat bookings.

Question 4

Can I book at short notice?

Accepted Answer

Of course. 
The only catch is that because the notice is so short we do charge more per hour

Question 5

Do you offer dry cleaning?

Accepted Answer

Unfortunately we do not offer dry cleaning yet however we may be able to recommend a good dry cleaner in your local area and organise everything for you as an add on.

Question 6

What is the minimum clean time?

Accepted Answer

We have set a minimum booking time of two hours for cleaning services.

Question 7

Who are the cleaners and housekeepers that will visit my residence?

Accepted Answer

Our core cleaning personnel are all permanent members of our in-house team, not external contractors. You can rest assured that all of our personnel have been background-checked and are trained to offer a reliable, discrete service.
We endeavour to send the same cleaning personnel to your residence whenever possible. This helps our team to get to know your home and your preferences, allowing us to better meet your requirements.

+44 7925 168762

Frequently asked questions